Return & Refund Policy

DgtalBoss sells one thing directly: subscription packages (Trial, Seller, Boss) that give a Tenant their own storefront. This policy governs refunds for those package purchases only.

The individual game top-up purchases a Customer makes on a Tenant's own storefront (diamonds, UC) are a transaction between that Customer and that Tenant, not with DgtalBoss directly — each Tenant storefront has its own Refund Policy page (linked in that storefront's footer), which governs those purchases.

A DgtalBoss subscription is a digital service (your own storefront and its features) activated immediately on successful payment. Because access begins right away, refund eligibility below is judged by whether the service was actually used, not just time elapsed.

If a payment was charged but the subscribed package never activated due to a technical error on our end (payment confirmed but storefront not provisioned), you're entitled to a full refund or, if you prefer, we'll fix the activation instead. If you were charged twice for the same subscription period by mistake, the duplicate charge is refunded in full.

Once a package has activated and the storefront has been used to place or receive at least one real order, the subscription fee is non-refundable — the same principle used across subscription-style digital services generally. Change-of-mind after activation, or a Tenant simply deciding not to continue with the business, does not qualify for a refund of the remaining subscription period.

Contact us at dgtalboss@gmail.com with your account's registered phone number and the payment reference. We'll review and respond within a reasonable time.

Approved refunds are returned to the original payment method (or the method you paid with) and typically settle within a few business days, depending on your bank or mobile financial service provider's own processing time.